Privacy Policy

Merrin is a trading name of Lloyd IT Limited (“Lloyd IT”, “we”, “us”, or “our”), a company registered in England and Wales under company number 16349880. Lloyd IT Limited is the data controller for the personal data described in this Privacy Policy, and complies with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. This policy explains how we collect, use, store and protect information when you interact with our principal oversight platform and related services (the “Services”).

Information we collect

Information you provide includes account details (name, email, password), firm information (company name, FCA reference numbers), AR and staff records you upload, and any communications you send us. We also collect limited technical data automatically: IP address, device and browser details, and usage information about the Services.

How we use information

We process your information to:

• Provide, maintain and improve the Services
• Respond to inquiries and support requests
• Send technical notices and product updates
• Detect and prevent fraud and abuse
• Comply with legal and regulatory obligations

Legal basis for processing

We rely on contract for processing necessary to deliver the Services, legitimate interests for improving and securing them, legal obligation where required, and consent for any processing that depends on it.

Sharing and retention

We do not sell your personal data. We may share information with service providers who perform services on our behalf (hosting, analytics, support), with regulators or authorities where required by law, and in connection with a business transfer such as a merger or acquisition. Oversight records may be retained for a minimum of six years in line with FCA requirements.

International transfers

Where information is transferred outside the United Kingdom, we rely on appropriate safeguards such as Standard Contractual Clauses approved by the ICO.

Your rights

Under UK data protection law, you have the right to access, rectify, erase, restrict, port and object to the processing of your personal data, and to not be subject to solely automated decisions with legal effect. To exercise any of these rights, or if you have concerns about our use of your data, contact us at privacy@merrin.ai. You may also lodge a complaint with the Information Commissioner's Office at ico.org.uk.

Security

We implement appropriate technical and organisational measures to protect your personal data, including encryption, access controls and regular security assessments. No method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

Cookies

We use cookies and similar technologies. For details, see our Cookie Policy.

Changes and contact

We may update this Privacy Policy from time to time. Changes will be reflected by updating the “Last updated” date above. Continued use of the Services after changes indicates acceptance of the updated policy. For questions, contact us at:

Lloyd IT Limited (trading as Merrin)
Registered in England and Wales, company number 16349880
Email: privacy@merrin.ai
United Kingdom