Features
Every stage of AR oversight, in one place.
From the first conversation about a prospective AR to the termination notice, Merrin runs the workflow and keeps the evidence as it goes, so the file is already built when somebody asks to see it. Written around SUP 12 and the FCA's 2024 findings, for the people who actually do the oversight.
Onboarding
Onboard new ARs the way the FCA expects.
Structured and evidenced from the invite through to Connect. The software does the legwork. Your team still makes every decision, and the record says who made it.
Onboarding · SUP 12
Week 4 of 8Smith Motors Ltd
Due diligence
Contract
FCA notice
Go-live
First review
Due-diligence findings
!Incomplete annual accounts!Missing 25% UBO
Sarah Whitcombe
Reviewing now
Monitoring & review
Reviews built from a year of evidence.
Merrin watches every AR, and every approved person inside them, all year round. By the time the annual review lands, the work behind it is already done.
- Continuous fit and proper checks, flagged the day something moves
- Training, complaints and promotions tracked against each individual
- Data capture fires on a schedule, and ARs that go quiet get chased without you asking
- Every action evidenced and dated, in the form a supervisor expects to see it
- Annual reviews aligned to SUP 12.6A, with your own house steps layered on top
- Firms drifting from their own baseline surface early, while it is still a conversation
Oversight · live
LowHartley Financial Services
Attention
Annual reviewDue 14 Aug
Complaints2 open
Passing
File reviews5 / 5
Financial promotionsApproved
Financial crimeClear
14 individuals · 0 missing evidence
Offboarding
Consistent offboarding. Records kept forever.
Every AR winds down the same way, so nothing gets quietly skipped on the way out. The full history stays in Merrin indefinitely, ready to produce years later when someone asks.
- The same wind-down checklist every time: FCA notification, client money, novation, records
- Nothing closes until every required step has been signed off by a named person
- Post-termination checks on the website, promotions and the FS Register, recorded as they are done
- The firm and its full history kept indefinitely, exportable on demand
Offboarding · termination
2/7Clearstone Advisory Services
- Termination notice sent15 Jun
- FCA termination notificationSUP 12.7
- Client transfer letters12 clients
- Final file reviewStart
- Return of firm materialsConfirm
- Final settlementReview
- Confirm terminationSUP 12.8
Day-to-day workflows
The work that runs alongside the lifecycle.
The unglamorous work your compliance team does every week. Same place, same audit trail.
Screening & risk signals
Screen a firm before you appoint it, then keep watching afterwards. A director resigns, accounts go overdue, a charge is registered: you hear about it that week rather than at the next annual review.Compliance scoring
A live score for every AR and one for the network as a whole. Two questions every head of compliance gets asked and few can answer on the spot: how compliant are we, and which firms need attention this month.Policies & attestations
Push a new policy version out to the network, keep the version history straight, and run review cycles on a schedule. Attestations are recorded against the individual, not the firm, because that is who signed.Staff records & SMCR
Training records, fit and proper refresh cycles, SMF assignments and the sensitive personal data that comes with them. Every individual in one place, with an audit log on every change.
Built into every feature
The platform underneath the workflows.
Built for teams
Comment on any record, follow the ones you care about, and get told when they move. Oversight stops living in one person's inbox and the handover stops being a crisis.Audit by default
Every check, decision, override and comment is logged as it happens, with the person and the timestamp attached. You cannot forget to keep the record, because keeping it is not a separate task.Aligned to the FCA Handbook
We track the Handbook so you do not have to read every consultation. Policy statements, Dear CEO letters and portfolio letters feed back into the workflows they affect.Network benchmarking
See how your risk profile sits against comparable networks. Useful for working out whether your outlier is genuinely an outlier, and for board papers that need a reference point.
What's next
SUP 12 is done. The rest is on the way.
Everything above is live today. Below is what we are building next, with the dates we currently expect to hit. We publish them so you can hold us to them.
See the full roadmapOctober 2026
Complaints
Complaints logged, triaged and tracked against DISP timescales, with a link into Freshdesk and the other helpdesks your ARs already run on so nobody rekeys anything.December 2026
Promotions and financials
Promotions reviewed against COBS 4 and archived with every approval and withdrawal, promotion data captured on a schedule, and management accounts collected across the network.Early 2027
Personal account dealing
Dealing registers, pre-approvals and breach records for the individuals inside your ARs, aligned to COBS 11.7 and 11.7A.
Twenty minutes, no slides
Bring us your most awkward AR.
Book a twenty-minute walkthrough. Pick the firm you would least like a supervisor to open first, and we will work through it together. You can judge for yourself.